Privacy Policy

Privacy & Cookie Policy

 

1. Introduction

This Privacy Statement explains how Riteway Claims Limited t/a Tyler Media (“we,” “us”) collects and processes your data when you submit a claim. It also outlines how our regulated legal partner processes your claim once onboarding is complete.

2. Data We Collect

We may collect:

– Personal Information – Name, date of birth, address, phone number, email

– Claim Details – Loan/mortgage lender, amount, and agreement date

– Uploaded Documents – ID and proof of address (e.g., utility bills, bank statements)

– Consent Records – DSAR request authorisations and digital signatures

 

3. How We Use Your Data

Your data is used to:

– Verify your eligibility for an undisclosed commission claim

– Submit a Data Subject Access Request (DSAR) with your consent

– Forward your claim documentation to our regulated legal partner to pursue the claim

 

4. Data Sharing

We may share your data with:

– Our regulated legal partner, who will manage your claim through to completion

– Third parties only where required by law (e.g. fraud prevention, court orders)

 

5. Data Security & Retention

– Your data is stored securely on UK-based or GDPR-compliant servers

– Data is retained for 12 months after the conclusion of your claim or final contact, unless required to keep it longer by law

– If you opt out, we maintain a suppression list to ensure you are not contacted again

 

6. Your Rights (UK GDPR)

You have the right to:

– Access, correct, or delete your personal data

– Object to certain types of processing

– Request a copy of your data (portability)

– File a complaint with the ICO – www.ico.org.uk

To exercise any of these rights, contact us at: info@tylerhmedia.com

 

7. Opt-Out & Communications

You may opt out of marketing communications at any time by emailing us or clicking the opt-out link provided in emails.

Requests are usually processed within 24 hours.

 

8. Changes to This Privacy Statement

We may update this policy occasionally.

Material changes will be posted on our website and emailed to active users if necessary.

 

9. Contact Us

Riteway Claims Ltd t/a Tyler Media

Email: info@tylerhmedia.com

Address: 83 High Street, Hemel Hempstead, Hertfordshire, HP1 3AH

 

 

Cookie Policy

 

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our site. They help improve functionality and user experience.

 

2. Types of Cookies We Use

– Essential Cookies – Required for website features (e.g. form submission, session tracking)

– Analytical Cookies – Help us understand how users interact with our site (e.g. page visits, time spent)

– Marketing Cookies – Used to show relevant ads or follow up via remarketing

3. Managing Cookies

You can control or disable cookies through your browser settings. Visit www.allaboutcookies.org for guidance.

 

4. Contact for Cookie Inquiries

Email: info@tylerhmedia.com