Privacy & Cookie Policy
1. Introduction
This Privacy Statement explains how Riteway Claims Limited t/a Tyler Media (“we,” “us”) collects and processes your data when you submit a claim. It also outlines how our partner, E-Chambers-Direct Ltd, processes your claim.
2. Data We Collect
We may collect:
Personal Information – Name, date of birth, address, phone, email.
Claim Details – Loan/mortgage information.
Uploaded Documents – ID verification, loan agreements.
Consent Records – DSAR request authorizations, digital signatures.
3. How We Use Your Data
Your data is used to:
Verify your claim eligibility.
Submit a DSAR request (with your consent).
Facilitate claim processing with E-Chambers-Direct Ltd.
4. Data Sharing
Your data may be shared with:
E-Chambers-Direct Ltd to process your claim.
Other third parties only when legally required.
5. Data Security & Retention
Stored securely within the UK.
Retained for 12 months after last contact unless legally required otherwise.
A suppression list ensures you are not contacted if you opt out.
6. Your Rights (UK GDPR)
You have the right to:
Access, correct, or delete your data.
Object to processing.
Request data portability.
File a complaint with the ICO (www.ico.org.uk).
7. Opt-Out & Communications
You can opt out anytime via email or our website. Requests are processed within 24 hours.
8. Changes to This Privacy Statement
Updates will be posted on our website and emailed if necessary.
9. Contact Us
Riteway Claims Ltd t/a Tyler Media
Email: info@tylerhmedia.com
Address: 83 High Street, Hemel Hempstead, Hertfordshire, HP1 3AH
E-Chambers-Direct Ltd
Email: contact@e-chambers-direct.co.uk
Address: 27 Old Gloucester Street, London, WC1N 3AX
Cookie Policy
1. What Are Cookies?
Cookies are small files stored on your device when visiting our website. They help improve functionality and enhance user experience.
2. Types of Cookies We Use
Essential Cookies – Required for the website to function properly.
Analytical Cookies – Help us understand how visitors interact with the site.
Marketing Cookies – Used for targeted advertising and remarketing.
3. Managing Cookies
You can manage or disable cookies via browser settings. Instructions can be found at www.allaboutcookies.org.
4. Contact for Cookie Inquiries
Email: info@tylerhmedia.com
Riteway Claims Limited Trading as Tyler Media is regulated by the Financial Conduct Authority to provide Claims Management services FRN: 941650.
Registered Office Address: 83 High Street Hemel Hempstead Hertfordshire HP1 3AH.