FAQ’s

If you took out a second-charge secured loan between 2000 and 2009 or a first-charge mortgage before 31 October 2004, and used a broker, you may be eligible. Especially if you were not informed that the broker received commission from the lender, you could have a valid claim.

An undisclosed commission is a payment made by the lender to your broker without your knowledge. These commissions were often hidden and meant the broker was incentivised to recommend products that may not have been in your best interest. This is considered a breach of duty under UK law.

During the 1990s and 2000s, many lenders paid brokers secret commissions to secure more loan business. These were not disclosed to borrowers at the time and were often buried in backend agreements between the lender and the broker.

A hidden commission creates a conflict of interest. Brokers are supposed to act in your best interests, but if they’re being paid secretly by a lender, they’re more likely to recommend that lender — not necessarily the best product for you. Courts have ruled this as improper conduct, giving you the right to claim compensation.

A hidden commission creates a conflict of interest. Brokers are supposed to act in your best interests, but if they’re being paid secretly by a lender, they’re more likely to recommend that lender — not necessarily the best product for you. Courts have ruled this as improper conduct, giving you the right to claim compensation.

You simply complete our online form, upload your ID, and sign a digital Letter of Authority (LOA). We then: – Request your loan documents from the lender via a DSAR; – Compile your claim pack; – Send your case to our legal partner (E-Chambers-Direct Ltd) for processing.

You pay nothing at any stage to Tyler Media. If your claim is successful, E-Chambers-Direct Ltd will deduct 28% from your final settlement as their success fee. They also reimburse us for our work. If your claim fails, you pay nothing.

Tyler Media collects your information and helps prepare your case. Once your DSAR is received, your claim is processed entirely by E-Chambers-Direct Ltd, our regulated legal partner. They handle all legal steps and negotiations.

Claims typically take between 6 to 12 months, depending on lender response times. Some may resolve sooner, while more complex cases could take longer.

No. Most claims are settled out of court. You only need to upload ID, sign your LOA, and provide any loan documents you already have. We handle the rest.

Yes. Even if your loan was paid off many years ago, you may still have a claim — especially if the commission was never disclosed to you.

Not necessarily. Courts have ruled that the time limit (limitation period) can start from when you first became aware of the commission, not from when the loan was taken. We assess this on a case-by-case basis.

That’s fine. We’ll submit a DSAR to your lender to retrieve the relevant documents on your behalf.

No. Making a claim will not impact your credit file, and you are not taking out new credit or amending your current mortgage.

You may still be able to claim. In many cases, responsibility passes to the financial institution that bought or manages the original lender’s loan book.

We fully comply with the UK GDPR. Your data is stored securely in the UK, never shared without consent, and is only used to assess and process your claim.

Yes. Tyler Media is a trading name of Riteway Claims Ltd, authorised and regulated by the Financial Conduct Authority (FRN: 941650). All claims are processed by E-Chambers-Direct Ltd, a regulated barrister-led legal firm.

You walk away without paying anything. There are no costs, no hidden fees, and no financial risk to you.